Política de reembolso

Returns & Refund Policy

We want you to love your little piece of Korea.

If something isn't quite right, we're here to help. Below you'll find everything you need to know about returns, refunds and replacements.

1. Right of Withdrawal

If you are purchasing as a consumer, you may have the right to withdraw from your purchase within the period provided by the consumer protection laws applicable to your country of residence.

If this right applies, you may return your order without giving any reason, provided the item is returned in accordance with the applicable legal requirements.

To exercise your right of withdrawal, please contact us before returning any item.

2. Return Conditions

To be eligible for a return, items must:

  • be unused and unworn;

  • be returned in their original condition;

  • include any original packaging where reasonably possible.

We reserve the right to refuse returns that do not meet these conditions where permitted by applicable law.

3. Return Shipping Costs

Unless the item is defective, damaged or incorrect, customers are responsible for the cost of returning their order.

Shipping charges paid when placing the order are non-refundable unless otherwise required by applicable law.

4. Made-to-Order Products

Every KOREA 24/7 product is produced individually after an order is placed.

This approach allows us to reduce unnecessary waste and avoid overproduction.

However, the fact that a product is made to order does not affect any statutory consumer rights that may apply under applicable law.

5. Damaged, Defective or Incorrect Items

If your order arrives:

  • damaged,

  • defective,

  • or you receive the wrong product,

please contact us within 7 days of delivery.

To help us investigate the issue, please include:

  • your order number;

  • a brief description of the problem;

  • clear photographs of the product;

  • photographs of the packaging where possible.

If the issue is confirmed, we will first offer a replacement at no additional cost.

If a replacement is not possible, we will issue a full refund using the original payment method.

6. Size Exchanges

As every item is produced individually once an order is placed, we do not offer size exchanges.

We strongly encourage customers to consult our size guide before placing an order.

This policy does not affect any statutory rights that may apply under applicable consumer protection laws.

7. Colour & Print Variations

We make every effort to display our products as accurately as possible.

However, slight differences in colour, print placement or appearance may occur due to:

  • monitor and screen settings;

  • lighting conditions;

  • the production process.

These minor variations do not constitute a manufacturing defect.

8. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed using the original payment method unless another method has been agreed.

Please note that your payment provider may require additional time before the refund appears in your account.

9. Non-Returnable Items

Certain products may not be eligible for return where an exception is permitted under applicable consumer protection laws.

Where this applies, it will be clearly indicated before purchase.

10. Need Help?

If you have any questions regarding returns or refunds, we're always happy to help.

Email: munsarakr@gmail.com

We aim to respond as quickly as possible.