Shipping policy

Shipping & Delivery

We know you're excited to receive your little piece of Korea.

Every KOREA 24/7 product is made especially for you once your order is placed. Rather than producing large quantities of stock, we work with trusted production partners to create each item on demand. This approach helps reduce overproduction and unnecessary waste while ensuring every product is carefully made before it begins its journey to you.

Below you'll find everything you need to know about how your order is prepared, shipped and delivered.

1. Order Processing

All KOREA 24/7 products are made to order.

Production usually takes 2–7 business days after your order has been placed. During busy periods, holidays or unexpected production delays, this timeframe may occasionally be longer.

Please note that production time is separate from shipping time.

2. Estimated Delivery Times

Once production is complete, your order will be shipped.

Delivery times vary depending on your destination and the production partner assigned to your order.

Destination Estimated Delivery Time*
Spain Usually 5–15 business days
European Union Usually 5–15 business days
International Delivery times vary depending on destination

*All delivery times are estimates only and are not guaranteed. Unexpected delays caused by carriers, customs authorities, severe weather, public holidays or other circumstances beyond our control may occasionally occur.

3. Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery address and the products included in your order.

The final shipping cost will always be displayed before payment is completed.

At this time, KOREA 24/7 does not offer free shipping.

4. Multiple Shipments

Some items may be produced at different production facilities.

If your order contains multiple products, they may arrive in separate packages at no additional shipping cost to you.

This allows us to prepare and deliver each item as quickly as possible.

5. Customs, Duties & Import Taxes

For international orders, customs duties, VAT, import taxes or other local charges may apply depending on your destination country and the origin of the shipment.

Where applicable, these charges are the responsibility of the customer unless otherwise stated during checkout.

As customs regulations vary by country, KOREA 24/7 cannot guarantee whether additional charges will apply.

6. Incorrect Shipping Address

Please make sure your shipping address is correct before completing your order.

If an incorrect address has been provided and your order has already entered production or has been shipped, we may no longer be able to modify it.

If the order needs to be reshipped due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply.

7. Order Changes & Cancellations

Because every item is made to order, changes or cancellation requests can only be accommodated before production begins.

Once production has started, we may no longer be able to modify, cancel or refund your order.

If you need to make any changes, please contact us as soon as possible after placing your order.

8. Lost Packages

If your package appears to be delayed, we kindly ask that you allow a reasonable amount of time beyond the estimated delivery window before contacting us.

If the shipping carrier confirms that your package has been lost in transit, please contact us and we will investigate the issue.

Where appropriate, we will arrange either a replacement or a refund.

If tracking shows that the package has been successfully delivered, we will work with you to investigate the situation before determining the appropriate solution.

9. Damaged or Incorrect Items

If your order arrives damaged, defective or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue as quickly as possible, please include:

  • Your order number

  • A brief description of the issue

  • Clear photographs of the product

  • Clear photographs of the packaging (where possible)

Please keep the original packaging until your claim has been reviewed, as it may be required by our production or shipping partners.

10. Need Help?

If you have any questions about your order, shipping or delivery, we're always happy to help.

Email: munsarakr@gmail.com

We aim to respond to all enquiries as quickly as possible.